General Information: Support Options
We always offer powerful, flexible products at the lowest cost possible, and being there for you is important to that equation. So, true to our nature, you have a lot of options. all free unless noted.
Need to learn how to change a receipt, issue credit, create a report? Get started in our Knowledge Base by searching above, or find documentation for a specific product on the Knowledge Base Home page.
Create a Support ticket online to communicate with our agents via email. Use this method when you have some time and want to save money.
Premier Support (Fee-Based)
Provides support over the phone for any project, question, or technical issue when you need expert answers, fast.
Choose to pay hourly, or opt for an extended, long-term option providing unlimited phone support.
Just need a chance to work hand-in-hand via screen-share? Join our Live Support between 3:00-3:30 pm ET on Monday - Thursday afternoons to talk to an expert. Callers are received on a first-come, first-served basis, and our experts stay on the call until everyone has an answer or a plan.
Please include your full name and Organization when you join the meeting.
Our forums provide direct access to our Developers, so they are a great place to search for answers to more specific questions, such as our shopping cart integrations or our WordPress plugin.
- Subscribe to the News & Announcements group to stay up on the latest features.
- Submit feature requests in New Ideas & Suggestions
- Request installation, upgrade, or post-installation for your Salesforce integration in Salesforce Upgrade Assistance
You will need to be an approved forum user to post, so be sure to Sign Up. (please note this is not the same login as the one to your Click & Pledge account).
Our recorded webinars are great for an overview of the products and features available. If you are just starting out with peer-to-peer fundraising, with mapping transaction fields, creating Events in Salesforce, or just need a how-to on starting a mobile-friendly donation page- this is the place to be!
For merchant bank account assistance such as changing your bank account, updating your organization’s statement mailing address, problems with a deposit, etc. please contact merchant account services at (800) 654-9256 (option #2)