Knowledge Base

GiveBig

  • GiveBig: Add a User

    Organizations may need to add additional people, or “Users,” to their Click & Pledge account. By default the person who set up the account is considered the primary user. Once the account is open that person can add other individuals as...

    Last Updated: Oct 10, 2017 12:35PM EDT
  • GiveBig: Manually Process Transactions Using the Virtual Terminal

    When a donor provides your organization with their credit card information for you to process the transaction, you should login to your Click & Pledge account and use the Virtual Terminal to process the transaction. You do not want to u...

    Last Updated: Nov 21, 2017 04:52AM EST
  • GiveBig: How to Cancel a Recurring Transaction

    Recurring transactions may be canceled anytime through the administrative system. The most common reasons a recurring transaction needs to be canceled are: 1. Donor's credit card number has changed 2. Donor wishes to change the amo...

    Last Updated: Oct 16, 2017 12:04AM EDT
  • GiveBig: Donation Scheduling - Overview and Management

    This Donation Scheduling article includes: Overview of Donation Scheduling Donor Override of Default Date Donors' Frequently Asked Questions (FAQ) Management of Donation Scheduling Donation Scheduling: An Overview The D...

    Last Updated: Nov 01, 2017 03:38AM EDT
  • Give OUT Day: Top Support Questions for Give OUT Day

    Click & Pledge wishes you a most successful Give OUT Day! We have compiled our most frequently asked questions for you, some with links to support articles, to help your day run as smooth as possible. 1. How can I get support on Thur...

    Last Updated: Jan 18, 2018 01:40PM EST
  • GAgives on #GivingTuesday

    This article contains detailed information on how to manage your nonprofit for GAgives on #GivingTuesday on Click & Pledge's GiveBig software platform. This includes: Training Video: How to Login, Create Profile Page and Navigate Con...

    Last Updated: Nov 29, 2017 04:53PM EST
  • GAgives on #Giving Tuesday: Add a Donation to Organization Profile Page

    If your organization receives a donation directly and not through the online payment form, you have the option to add that gift to your contributions on your Organization's Profile Page. The donation will be added to the contribution total,...

    Last Updated: Nov 09, 2017 12:30PM EST
  • GiveBig: How do I run a report to get my donors' information?

    How do I get my donors' information? You have access to your donor and transaction information any time you wish. Just login to Click & Pledge Connect, then navigate to your GiveBig platform and run a report. Check this slideshow to le...

    Last Updated: Jan 18, 2018 01:47PM EST
  • GiveBig: Allow Transactions on a Public Computer by Whitelisting Your Computer’s IP

    For Giving Days it is a common for organizations to make available a computer where supporters can make donations. To make sure this works properly an organization must whitelist their IP address. What is an IP address? It is essentially a...

    Last Updated: Nov 21, 2017 09:41AM EST
  • GiveBig: Instructions to Safely Process Multiple Credit Cards on One Computer on Your Giving Day

    We live in a time where nonprofits are being attacked by credit card thieves. Often thieves who have stolen credit cards will test to see if the credit cards still work by making a donation on a public donation page. If the donation process...

    Last Updated: Sep 12, 2017 12:40PM EDT
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