Knowledge Base

GiveBig: Allow Transactions on a Public Computer by Whitelisting Your Computer’s IP

For Giving Days it is a common for organizations to make available a computer where supporters can make donations. To make sure this works properly an organization must whitelist their IP address.

What is an IP address? It is essentially a sequence of numbers assigned to a computer. For our purposes it serves as a location system to know where transactions are originating from.

Why you may wish to Whitelist your IP address? By adding the computer’s IP address, it will allow those donations to process. It tells your account that this IP address is safe for these donations. If you do not whitelist your IP address and multiple transactions occur, it may block donations from occurring on this computer because of the fraud protection.

Instructions to Whitelist your IP address.

This is a 2 step process. First you will need to create your custom fraud protection profile. Second, you add it to your GiveBig settings.

Step 1: Create your Custom Fraud Profile

  1. Login to your Connect.
  2. Click on Launcher and select Settings.
  3. Click Fraud Settings and click New Fraud Profile to create new policy. Open Whitelist section.
  4. Enter each FROM and TO IP addresses under Whitelist IPs section and click ADD. The added IPs can be viewed and deleted.
  5. Read and agree to the Terms & Conditions. By using a custom fraud policy you accept all responsibility for fees due to fraudulent transactions. 
  6. Click Save.

NOTE: If you do not know your IP address, refer to the section below titled: Instructions to find your computer’s IP address.

Note: It is extremely important to add only those IP's that are guaranteed not to be used by unknown sources. Each field is limited to 1000 characters.

Instructions to find your computer’s IP address:

You can use a website designed to look up IP address like the site below to lookup your IP address:

Step 2: Add Custom Fraud Policy to GiveBig

After you have created your fraud policy, you go to GiveBig to add it.

1. Within Connect, go to Launcher and select your GiveBig campaign name.
Click Launcher then GiveBig Campaign

2. Click Donate.
Click donate button

3. Click Setting button.
Click Setting button

4. Under the "Basic Setting" tab, go to Fraud Profile and choose your preferred profile.
Select Fraud Profile

5. Click SAVE button.
Click Save

We recommend that once your event ends, you login and change your fraud policy back to the original fraud policy setting.