Knowledge Base

GiveBig: Allow Transactions on a Public Computer by Whitelisting Your Computer’s IP

Last Updated: Oct 18, 2016 10:27AM EDT
For Giving Days it is a common for organizations to make available a computer where supporters can make donations. To make sure this works properly an organization must whitelist their IP address.

Why you need to Whitelist your IP address? By adding the computer’s IP address, it will allow those donations to process without the problem. It tells your account that this computer is safe for these public donations. If you do not whitelist your IP address and multiple transactions occur, it will block donations from occurring on this computer because of the fraud protection on your account.

Watch to Learn How to Whitelist IP Address

Instructions to Whitelist your IP address:
  1. Login to your Click & pledge account with your account email and password here:
  2. Click on Account Info > 3rd Party > Fraud Services
  3. Enter your IP address in Whitelist IP’s field. If more than one, separate them with a semicolon. If you do not know your IP address, refer to the section below titled: Instructions to find your computer’s IP address.
  4. Click SUBMIT

Note: It is extremely important to add only those IP's that are guaranteed not to be used by unknown sources. Each field is limited to 1000 characters.

Once your event ends, login again to delete the IP address(es), so fraud protection resumes as normal.

Instructions to find your computer’s IP address.
You can use a website designed to look up IP address like the site below to lookup your IP address:

What is an IP address? It is essentially a sequence of numbers assigned to a computer. For our purposes it serves as a location system to know where transactions are originating from.
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