Knowledgebase

Event Management for Salesforce: Box Office

Last Updated: Jul 18, 2017 12:15PM EDT
Version: 5.170502xxxx

The Box Office allows you to manually add registrations to your event levels. Features of Box Office include the ability to process transactions on 'private' levels (levels that do not appear on your public registration form) and additional payment methods, for example: cash, check, complimentary ticket options. 


Prerequisite:

Before using Box office, make sure to go through these:
 
  1. Default Payment Methods for Box Office

  2. Enable Box Office Registration for

  3. Pricing / Registration Level

Prerequisite: 1 Default Payment Methods for Box Office:

Go to C&P Event Management > Default Settings > Default Payment Methods for Box Office
The payment methods which are selected here will be reflected in the External Registration Page where the payment is made. So make sure to enable the checkbox which you want to see in the External Registration Page.



Prerequisite: 2 Enable Box Office Registration for:

Go to C&P Event Management > Default Settings > Enable Box office Registration for

Events are of three types. Active events, Upcoming events and Archived events. The Active events are the events which have not reached their end date. Upcoming events are the events which have a start date greater than today’s date (future date). Archived events are the events which passed their end date.
So the events which are enabled here will be displayed in Box office. But registrations can be made only for the Active events. 



Prerequisite: 3 Pricing / Registration Level:

Go to C&P Event Management > Select the desired Event > Basic Information > Pricing / Registration Level

While creating the levels for the event, selecting the mode of the level is very important. There are three types of modes in which “Active levels” will be displayed both in the External site as well as in Box office, “Inactive levels” will neither be displayed in External site nor in Box office, “Box office only levels” will be displayed ONLY in Box office. 



After selecting the desired settings in the above sections, go to C&P Event Management > Select the desired Event > Box Office



The levels which are either in Active or Box office mode (Prerequisite: 3) will be displayed here. The rest of the process is as same as the normal registrations like entering the attendee details, coupon code (if any), click on “Continue” and entering the billing and payment information before clicking on “Process” button to process the transaction successfully. 
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