Knowledge Base


  • GiveBig: How to Login

    Our GiveBig product has a new login experience. Now when logging into the GiveBig site as an Organization, you will be directed to the Click & Pledge Connect Login. The new login experience serves two important purposes. First, to incre...

    Last Updated: May 15, 2018 06:24AM EDT
  • GiveBig: Video Tour and Set Up Your Nonprofit's Profile

    Once your Click & Pledge account is open, you can login to your GiveBig website portal and customize your organization’s information. This article includes the following topics: Video Tour for GiveBig Users: Demonstration of how-to ...

    Last Updated: Dec 31, 2018 11:14AM EST
  • GiveBig: Reset Password

    GiveBig has a new login experience. Passwords are no longer required. To learn more about the login steps, visit this article:

    Last Updated: Oct 04, 2017 12:38PM EDT
  • GiveBig: How to Credit a Transaction

    Click & Pledge customers can login to your Click & Pledge customer portal, Connect, to credit transactions. Credit a Transaction Using Connect The following definitions apply: Settled Transaction: Transactions are settled at m...

    Last Updated: May 15, 2018 07:22AM EDT
  • GiveBig: Add a Cash or Check Donation to Your Organization Profile Page

    If your organization receives a donation directly and not through the online payment form, you have the option to add that gift to your contributions on your Organization's Profile Page. The donation will be added to the contribution total,...

    Last Updated: Jan 10, 2019 01:29PM EST
  • GiveBig: Manually Process Transactions Using the Virtual Terminal

    When a donor provides your organization with their credit card information for you to process the transaction, you should login to your Click & Pledge account and use the Virtual Terminal to process the transaction. You do not want to u...

    Last Updated: Apr 24, 2018 09:55AM EDT
  • GiveBig + Swiper1: Automatic Posting of Donations to your Organization’s Give Big Page using your Smart Phone

    If your organization is participating in a Giving Day or otherwise using Click & Pledge’s GiveBig Platform, you can accept donations through the Swiper1 App on your smart phone and have them automatically added to your organization’s pr...

    Last Updated: May 15, 2018 07:25AM EDT
  • GiveBig: Donation Scheduling - Overview and Management

    This Donation Scheduling article includes: Overview of Donation Scheduling Donor Override of Default Date Donors' Frequently Asked Questions (FAQ) Management of Donation Scheduling Reports for Scheduled Donations Donati...

    Last Updated: Mar 14, 2018 01:00AM EDT
  • GiveBig: Facebook Share Message

    This article contains two sets of instructions. First are instructions to set up your social share messages. Second are instructions to clear the Facebook cache. Typically you do need to clear your Facebook cache to have your updated social...

    Last Updated: Nov 05, 2018 12:08PM EST
  • GiveBig: How do I run a report to get my donors' information?

    How do I get my donors' information? You have access to your donor and transaction information any time you wish. Just login to Click & Pledge Connect, then you have 2 options. You may run an report in your GiveBig platform or within ...

    Last Updated: Nov 06, 2018 10:18AM EST
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