For customers who have Merchant accounts through TSYS, you should contact their support department directly when you have questions concerning:
- Direct deposit
- TSYS bank statements
- Updating DBA name on credit card statements*
- Changing your bank account
TSYS Support Department can be reached at Dial 800-654-9256 Option 2. Enter your Merchant ID number or if you do not have your Merchant ID keep holding until a TSYS Representative comes on the line. Your Merchant ID number was provided on your "welcome" email from Click and Pledge and is noted on your TSYS bank statements.
*When updating your DBA name, once you have made the change at TSYS submit a support ticket to Click & Pledge so we can update your information within your account. This second step will show your new DBA name to show on receipts.