Caching Issue with Facebook
One common occurrence we have seen with Facebook is that old share messages will continue to appear even after you have updated the message.
Facebook uses a technique called “caching,” a temporary storing of content, to make sure your site loads quickly. When you change your Facebook share message within the Give Big platform it can take some time for Facebook to start using the new message. To wipe out the previous message you will need to use a Facebook tool called the Open Graph Debugger. Here you insert your organizations GiveBig URL link to scrape the existing information.
Here are the steps to clear your Facebook Social Share message
Step 1: Find your organization’s GiveBig URL. To find this go to your organization’s profile page on the website, then copy the link from the browser at the top.
An example of an organizations's GiveBig url is https://azgives.org/c/GivesDay/a/arizonanonprofits
Step 2: Go to the Facebook debugger page:
Step 3: Paste your GiveBig URL in the field and click on ‘Fetch new scrape information’. Information on your Meta Tags, etc. will appear.
Step 4: Repeat the last step, EXCEPT add a / (forward slash) to the end of your GiveBig URL, then click on ‘Fetch new scrape information’.