Knowledge Base

Donor Management with Salesforce: Issue Credit

Version: 9.190720xxxx

Credit card transactions may be credited/cancelled through Salesforce.  All credits are settled at midnight but may take up to 5 days to appear on the patron's credit card statement depending on the issuing bank.

Credits may only be issued for Credit Cards. For eCheck (or ACH) transaction refunds, customers will need to refund the patron directly.


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