Knowledge Base

Best Practices to Ensure Email Receipt Delivery

This article includes information for Click & Pledge receipts and Salesforce generated receipts.

In order to minimize issues in delivery of invoices and receipt of your email copy you should:
  1. Make the Reply To Email address with the organization's web domain. Do not use a free email address (e.g. AOL, yahoo, MSN, Hotmail or Gmail) as the Reply To Email address. If you don't host your own website, the vast majority of hosting companies either provide an email in their package or at least allow you to forward a domain email account to some other email. The forwarding option will allow you to use a domain account as the Reply To Email and forward it to one a free address.

    Alternatively, you can make the Reply To Email  address "" 

  2. Do NOT use the same email addresses for the Reply to Email address as the Internal Notification address. Even for "in-house" emails, when you whitelist IP addresses (discussed in #6), having the same TO and FROM email address may still cause a rejection by your mail server, depending on how its spam-rejection tests are setup.

  3. Have more than one email address for your Receipt Setting's Internal Notification. This ensures that at least one email account should get any given payment receipt. You may enter additional emails addresses and they must be separated with a semicolon.

  4. Both you and your donors need to view the email receipts as legitimate. Therefore, if your organization's DNS servers include SPF (Sender Policy Framework) records for your domain, Click & Pledge's receipt email servers need to be declared as legitimate senders for your domain. If you are not using an SPF then you should add one. If you are unfamiliar with the recordtype, you can use this SPF record generator tool to build one.

    Once you have added your domain's email servers to the SPF record you need to add the following text in your SPF:

    This will allow receiving email servers, including your own, to know that you approve of email being sent on your behalf by Click & Pledge.

    Your final SPF record should look similar to this: (this domain uses Office 365 for the user email accounts)

    v=spf1 ~all
  5. Make sure your email server is not blocking Click & Pledge's emails. Provide the following IP addresses to your IT administrator to ensure your email server is not blocking Click & Pledge's emails.

    The following are the IP addresses that Click and Pledge receipts are sent from and are included in the DNS record:
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Locate Your Account's Default Receipt Settings

find receipt settings
  1. Login to your Connect account.
  2. Go to Launcher > Settings > Receipt > Receipt Settings. New Connect Campaigns use these base settings unless you customize the receipt for the Campaign.

  3. Internal Notification fields: A best practice is to have more than one email address for ‘Internal Notification’. This ensures that at least one email gets a copy of a payment receipt. Add emails addresses by separating with a semicolon.

Salesforce Users

If you use Salesforce to create Autoresponders, you and your patrons may need to whitelist Salesforce email server IP addresses.